What are the odds that a single family includes every necessary skillset for forming any business? Yet that’s exactly the case with Garrett’s. With three world-class technicians (one of whom isn’t kin by blood, but has been a lifelong part of the family), an accounts receivable expert and an operations manager who learned the ropes from the ground up—the Garretts have every part under the hood necessary to form a successful, family-owned and operated automotive services business.
Scott Garrett
Owner, lead mechanic, high-flying BMX’er (Even at 46 years old!) and a believer in the fact that handshakes, smiles and understanding every customer’s needs are what it takes to provide the best fix.
“I didn’t become a mechanic in order to chase money. I did it because it gives me a feeling—the feeling I get when I tear something apart and fix it the right way. The feeling I get when I help someone in the process.”
Scott’s passion for tearing apart and fixing things dates back to when he started taking apart clocks, toys and just about anything he could get his hands and tools on as a kid. Meanwhile, his unwavering belief that human relationships—and not just car repairs—should be the focus of automotive services comes in part from his parents. (His mother served as a substitute teacher, while his father was a Methodist minister.) After more than 20 years of service in franchised operations, when Scott felt that “things were getting lost” and that good, honest repairs were giving way to corporate interests, he decided it was time to set things back to the way they’re meant to be by opening his own business.
Joyce Garrett
Customer service, business and accounts manager, queen bee with an impeccable eye for detail and the first smile behind every service.
“At Garrett’s, we aren’t smiling because we’re trying to take your money. We’re smiling because we feel good about what we’re doing and we’re happy to be here.”
With years of experience in accounts receivable and accounting, Joyce is the clockwork that keeps Garrett’s books in ship-tight shape. Meanwhile, she doesn’t hide away in her office crunching numbers. Her smile and infectious personality are often the start of every service. That attitude comes from a strong belief that no customer should have to walk into a business and wait to be greeted. For Joyce, every visit represents an opportunity to make someone part of the Garrett’s family.
Jessica (soon to be Garrett) Whalon
Operations manager, expert analyzer, shop whip-cracker and translational genius of automotive issues.
“As a young girl, I had to venture into the shop and learn about repairs in order to know what I was talking about and to assist customers. I became hooked on the whole thing—customer interactions, learning how cars work, how repairs are performed and all aspects of the business.”
As a young teenager, Jessica admits that her entry into the world of automotive services began as a form of punishment—something to keep her busy after school each day at her aunt’s local franchise business. But little did she know at the time that she’d discover a lifelong passion. After years of service in positions ranging from the front desk to shop manager, her ability to manage customers and traffic flow are what keep Garrett’s busy and running smoothly. In addition to managing, her specialty includes understanding customers’ needs in order to help them prioritize services.
Jessica (soon to be Garrett) Whalon
Operations manager, expert analyzer, shop whip-cracker and translational genius of automotive issues.
“As a young girl, I had to venture into the shop and learn about repairs in order to know what I was talking about and to assist customers. I became hooked on the whole thing—customer interactions, learning how cars work, how repairs are performed and all aspects of the business.”
As a young teenager, Jessica admits that her entry into the world of automotive services began as a form of punishment—something to keep her busy after school each day at her aunt’s local franchise business. But little did she know at the time that she’d discover a lifelong passion. After years of service in positions ranging from the front desk to shop manager, her ability to manage customers and traffic flow are what keep Garrett’s busy and running smoothly. In addition to managing, her specialty includes understanding customers’ needs in order to help them prioritize services.